last revised: 7-9-2025
Cloudoora (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our hosting or domain services, or interact with us in any way.
By accessing or using Cloudoora’s services, you agree to the terms of this Privacy Policy.
1. Information We Collect
a. Information You Provide Voluntarily
- Name, email address, phone number, and billing details
- Domain registration details (WHOIS)
- Account login credentials
- Customer support communications
- Survey responses or feedback
b. Information Collected Automatically
- IP address and geographic location
- Browser type and operating system
- Pages visited, actions taken, and session time
- Cookies, device identifiers, and similar technologies
c. Information from Third Parties
- Data from domain registrars and payment processors
- Information from affiliates or resellers acting on your behalf
- Publicly available data from WHOIS or social profiles
2. How We Use Your Information
- To register and manage your hosting or domain services
- To process payments and send invoices
- To deliver customer support and resolve technical issues
- To personalize your experience and improve our services
- To comply with legal and regulatory obligations
- To send service updates, account alerts, or promotional content (with your consent)
3. Legal Basis for Processing (for EEA/UK Users)
- Performance of a contract – for service delivery
- Legal obligation – for compliance (e.g., tax, fraud prevention)
- Legitimate interests – for security, analytics, and internal improvements
- Consent – for optional marketing or third-party data use
4. Sharing Your Information
- Service providers: such as payment processors, analytics tools, customer support platforms
- Domain registrars and ICANN: to fulfill domain registration requirements
- Law enforcement or government bodies: if required by law
- Affiliates and resellers: only for service-related purposes
- Third parties: with your explicit consent
We do not sell your personal data.
5. Cookies and Tracking Technologies
We use cookies and similar tools to:
- Enable website functionality
- Measure website performance and user behavior
- Provide security and fraud detection
- Support marketing and retargeting campaigns
You can manage or disable cookies via your browser settings or through our Cookie Consent Banner.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Typically, we retain billing and service data for at least 6 years for accounting and legal compliance.
7. Data Security
Cloudoora applies robust technical and organizational measures to protect your data, including:
- SSL encryption
- Secure access controls
- Regular vulnerability assessments
- Staff training and data handling policies
Despite our efforts, no system is 100% secure, and we encourage you to use strong passwords and protect your credentials.
8. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict data processing
- Withdraw consent at any time
- Receive a copy of your data in a portable format (data portability)
- File a complaint with a data protection authority
To exercise any of these rights, email us at privacy@cloudoora.com.
9. International Data Transfers
Cloudoora is a global service provider. Your data may be transferred to and processed in countries outside your own, including those without equivalent data protection laws. When we transfer data internationally, we implement safeguards such as Standard Contractual Clauses or other legal mechanisms.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us to delete it.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal requirements, technology, or our business practices. Updates will be posted on this page with the revised effective date.
We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy or your personal data, you may contact:
Email: privacy@cloudoora.com